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Automotive / Automotive Service Manager 18-00175

Job Description

SUMMARY


A Retail Tire and Auto Center has immediate openings for experienced Service Managers in the Littleton, NC area. In this role, the Retail Manager will work with customers on automotive maintenance services. This is a great opportunity for those who have prior automotive retail experience and enjoys working with the public. We offer factory-driven technical training with a clearly defined career path for advancement opportunities within the dealer network. The Retail Tire and Auto Center also offers a competitive compensation and benefits package.


 


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following



  • Greets customers in person and over the phone.

  • Determine and understand customer needs

  • Communicate Between the technician and customer any problems with the vehicle

  • Deliver superior customer service.

  • Build and maintain relationships with clients

  • Manage, support and motivate the Service Technician Staff.

  • Maintaining a clean and organized repair shop for our customers and fellow employees


 


QUALIFICATIONS



  • Minimum 2 years of management experience

  • Excellent customer service and communication skills

  • Thorough understanding automotive repair market

  • Strong focus on quality and customer satisfaction

  • Ability to work independently and effectively manage a team of certified technicians

  • Computer skills

  • Enthusiasm, ambition, and self-motivation

  • Goal and solutions oriented

  • Ability to adapt, learn and execute in a fast paced team environment

  • Valid driver's license


 


EDUCATION and/or EXPERIENCE


High School Diploma required


College degree or coursework a plus


 


LANGUAGE SKILLS


English


 


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


 


While performing the duties of this job, the employee is regularly required to



  • Lift automotive batteries and tires

  • Work with shop tools and equipment


 


 


WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work in a state of the art retail tire and auto service environment.





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